Galaxy Note 7 Recall is best avoided for now

Samsung’s exchange program for Galaxy Note 7 has been a nightmare for customers so far.

A week after Samsung’s “voluntary” recall of the Galaxy Note 7, customers have yet to be clearly told when and how they’ll be able to replace their devices—devices that could set cars, hotel rooms, or garages on fire—with new, working models. Samsung last week said customers would be able to exchange their phones for a refund or a new device but customers don’t have a clear idea on who to contact or when replacement devices might be available... read more