Dec 8th 2013, 19:00, by Jon Brodkin

Time Warner has the worst cat recipe download times, I'm telling you.
Warner Bros.
Whether it's a monthly bill that goes up $20 every three months for seemingly no reason, connections that sputter out right in the middle of a video, or customer support that is less than helpful, nearly everyone has a story about how ISPs have made life difficult. We asked Ars readers to share their most distressing tales of Internet woe a few days ago, promising to detail the responses in a follow-up article. More than 300 comments came in—let's take a look at some of the more intriguing ones.
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