Sky's migration from Google to Yahoo Mail has
left many customers locked out of their inboxes or cleaning mailboxes stuffed
with thousands of unwanted messages.
Sky has been moving customers from Gmail to
Yahoo Mail over the past couple of weeks, but the migration hasn't gone
smoothly for many customers.
Reports of problems emerged last week, but
last night Sky's support team admitted that it still hadn't resolved all of the
reported issues.
A thread recording "email
incidents" on the Sky Support forums is now running to 20 pages, with many
users reporting they've been locked out of their mailbox, or that migrated
mailboxes are missing messages or contacts.
Many others are reporting that their email
clients are being overwhelmed with thousands of old messages being downloaded
afresh. "While I was on the phone [to Sky support], my wife was
frantically trying to delete messages in our Outlook, and was developing
repetitive strain injury symptoms by about the 12,000 mark," writes one
disgruntled customer on the Sky forums. "Then the PC froze, it had run out
of HDD space - big problem."
"To cap it all, I was away from the
office on Friday, but they called to ask why I was sending them hundreds of
emails, read receipts and 'deleted without reading' receipts - and did I
realise that I was causing a problem at work? - thank you Sky, I might end up
with a reprimand there."
Sky's support staff have suggested customers
delete unwanted messages using the webmail service, to prevent them being
downloaded to their PC, but many complain they're unable to even log in to the
webmail.
Problem accounts
An update posted by Sky's support team
yesterday said that there was "a small number of accounts which are
proving more challenging to get fully moved across".
"We are continuing to work on the other
issues customers are experiencing, including where customers are either unable
to log into their account or have emails bounced back with delivery failure and
similar messages," the company added.
In a further update added at 8:30pm last
night, Sky said: "We do have some customers whose account settings (mail
filters, auto-forwards, etc) are still being moved across, and for customers
now signing the new T&Cs [for Yahoo Mail] it’s taking on average 24 hours
for the old mail to be moved."
Sky was unavailable for comment at the time
of publication. [Source]
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