The Samsung Smart Home Camera Leaves Much to be Desired

The basics

You've got a new baby. A new dog. A new pair of curtains. And you want to keep an eye on them while you're away from home. It's understandable. Curtains are fragile things. Step forward, the Samsung Smart Home Camera. It's the latest in a long line of dinky-cams designed to sit unobtrusively on a bookshelf, and ogle your prized possessions, pets or offspring (under the care of a babysitter, of course) while you're away from home. The Smart Home Camera boasts Wi-Fi and Ethernet connections, a neat design with a swivelling head for easy positioning, and something few cameras in its class offer: the ability to beam audio back out of the camera from your remote location, through a smartphone or iPad. Does it work though? We plugged one in to find out.

The good

The Samsung Smart Home Camera is gorgeous. It looks right at home in domestic settings, and visitors won't be creeped out that you've installed a robotic eyeball in the corner. And if you're a bit self conscious about your in-home CCTV, you can slap that pop-up peeper back down into the body to make it extra discreet when not in use.

The bad

But here's where it all falls apart: while the hardware is undoubtedly top notch, Samsung's software is shakier than a set of maracas. Setting it up is a lesson in self control, and several times we found ourselves cursing the contradictory instructions. Once it's finally up and running, the Smart Home Camera seems allergic to its web connection. The camera constantly drops offline, even when connected directly to a broadband router via Ethernet, and whether it recovers itself without a full reset is pot luck. That’s just not acceptable for a security device that you need to come through for you, whenever you need. On the few occasions the Smart Home Camera stayed connected long enough for us to access it, video frame rates were smooth, but inconsistent. Even when accessed over the local network, audio was choppy and when sending sound back to the camera it came out distorted, speeded up or repeated. Hardly the comforting feature we'd hoped to calm a distant pet or child.

The bottom line

While the design is tempting, the software makes this a non-starter.Samsung's quality hardware is undoubted, but the flaky software means the Smart Home Camera is utterly unreliable, and a risky investment if, as Samsung suggests in its marketing material, you intend to use this to keep watch over your most precious belongings: you’re far better off with something like Devolo’s dLan line of home security cams. 

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